JCT600 Chooses MotorDocs for Digital Document Revolution
Multi-site car retail giant JCT600 is fully embracing the benefits of digital document management after kickstarting a nationwide installation programme with MotorDocs – including rapid deployment of a document sharing and signing solution to deliver a fully contactless experience for JCT600 sales and aftersales customers.
Initial discussions between the two organisations took place in September 2019 ahead of a formal tender process earlier this year. After reviewing the market, JCT600 announced MotorDocs as its preferred digital document partner thanks to a pioneering approach and a portfolio of award-winning products that offer much more than traditional document scanning and storage.
The initial rollout agreement involved iDealFile – the MotorDocs digital deal file solution – being implemented for all JCT600 sales teams by the end of September. Then iServiceFile – the digital document solution for service departments – was to follow on shortly after.
However, in light of the impact of COVID-19, with social distancing and contact-free transacting requirements, JCT600 asked MotorDocs to see if there was a way to implement a digital document sharing and signing solution in all departments as quickly as possible.
Meeting the COVID-19 challenge
MotorDocs embraced the challenge and accelerated the development of iShareMax.
This standalone document signing and sharing solution works completely independent from iDealFile and iServiceFile – creating a secure online portal where dealers and their customers can exchange and authorise important documents.
After a successful trial with aftersales teams in three dealerships, the management teams agreed an estate wide rollout. As a result, all JCT600 service teams now have a simple and secure way to offer customers contactless document sharing with the flexibility to receive, sign and return paperwork either in a secure area of the showroom, in their vehicles or from their own homes.
Introducing digital deal files
At the same time as solving the document sharing and signing challenge, the MotorDocs team has been planning and managing the rollout of iDealFile into the first set of JCT600 dealerships
Thanks to a combination of virtual and face-to-face briefings, thirteen locations are already using digital deal files meaning that, in line with the agreed project plan, the nationwide iDealFile rollout is on track to be fully complete by the end of 2020.
Initial feedback has been extremely positive with JCT600 sales teams reporting a variety of cost, time savings and customer experience benefits.
The subsequent rollout of iServiceFile in 2021 will bring similar benefits to JCT600’s aftersales teams.
A successful partnership
Andy Bateman, Director of Customer Experience at JCT600 has been delighted with the process: “We chose MotorDocs because we could see the powerful competitive edge that their products can give us. Their automotive knowledge and technical capability mean their solutions are perfectly tailored for the motor industry.
“In them we have a partner that can help us use technology to stay a step ahead of our competition and react quickly to changing trading conditions – as has been evidenced by their ability to help us solve some of the unique challenges presented to us in the light of the COVID-19 coronavirus pandemic.
“From day one the MotorDocs team has been highly organised and efficient – getting to understand JCT600 processes and tailoring the setup of the system to fit our specific needs. We’re already seeing the anticipated cost reductions in the sites who are live.”
Joint Managing Director for MotorDocs, Andy Mee, added: “We’re delighted to be working with JCT600 and are now going full steam ahead with the project management team to ensure implementation of all solutions runs as smoothly as possible. Our products will make a huge difference to a business of this size with so many locations.
“Full digitisation for the sales and aftersales teams will mean a centralised and secure space for all documentation, accessible at any time. The customer service benefits, operational efficiencies, cost savings and business intelligence this approach provides will be transformational over the next 12 months and beyond.”