iServiceFile

The digital document solution for your service department

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High performing workshops

iServiceFile gives you a secure online platform where team members can manage all documents related to the service and repair of vehicles. Designed and built by automotive aftersales experts, this innovative solution is quick to implement, easy-to-use and will significantly increase warranty claim approvals.

Increase Warranty Approvals

All service-related documents are safely stored in one place and accessible at the touch of a button. Every customer signature is captured and recorded. Each technician write-up is fully completed and tracked. With a comprehensive audit trail – including time and date stamps for every action - your management controls and cost recovery on warranty claims will be dramatically improved.

Maximise Service Team Efficiency

Whether customer-facing or workshop-based, iServiceFile will help increase the efficiency of every team member. Your Service Advisors enjoy reduced customer preparation time, quick customer handovers and efficient reporting. Your technicians can access everything they need, follow strict aftersales processes and complete important documents without leaving the service bay.

Centralise Administration

Secure 24/7 remote access supports centralised administration and auditing of any service job from anywhere – whatever stage it’s at. No more having to travel between locations or search through box files for missing documents. Automated checks minimise errors, a user-friendly interface simplifies approvals and bespoke features help you fulfil responsibilities in line with GDPR regulations.

Improve Data Capture

iServiceFile has been designed to ensure accurate and timely capture of valuable customer details. Once captured, this high-quality data can be fed direct into your DMS– helping to drive marketing campaigns that build stronger customer relationships, drive aftersales revenue and ensure the long-term profitability of your service department. (API Dependent)

Enhance Customer Experience

With less time spent on printing, collating and filing paperwork, your Service Advisors can spend more time focusing on delivering a great customer experience. Whether it’s providing instant feedback on the status of a repair, showing an accurate breakdown of completed work or seamless processing of warranty claims, your team has the tools it needs to help your dealership stand out for the right reasons.

Boost Eco Credentials

With a digital document platform installed, you can remove more than 80% of paper requirements from your service department. Thanks to remote access, you can also minimise travel between different locations. All of this helps to significantly reduce your carbon footprint and proves your organisation’s commitment to following sustainable business processes.

Standard Features

A vehicle service or repair can involve a lot of paperwork. In line with ever-increasing legislation, compliance and manufacturer requirements, we’ve developed a range of features to help you manage, access and store these important documents.

ISO 27001 Accredited Azure Platform
Secure Login
User-Friendly Graphical Interface
Customised Job File Creation
Easy, Remote Review Of Job Files
Auditable Authorisation & Approval Process
User-Level Defines Access & Functionality
Secure Scanning App
Multi-Document View To Aid Approval Process
Digital Signatures
Optional Automatic Document Deletion
Email Documents
Configurable To Your Aftersales Processes

Additional Features

You can choose from an extensive range of additional options for even more control, security, performance, reporting and customer service benefits. All are available as individual bolt-ons or can be bundled together as part of a tailored system upgrade.

Electronic Forms
Automated Workflow
Corporate Look & Feel
Single Sign On
Azure Upgrade
Dedicated Test Environment
Private Network
System Performance Monitoring
Enhanced Reporting

Add-Ons

We’ve developed a powerful set of Add-Ons that enable advanced functionality of our digital document solutions and maximise the impact they can make in your business.

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“What I find really exciting is that I know there are even more system developments to come and I can immediately see how they will help us refine our processes even more.”

Julie Cudworth
Group Systems Manager, Dick Lovett

Latest news

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See how iServiceFile can transform your document management

South Long Barn, Litchfield, Whitchurch, RG28 7PR

T: 01635 905985
E: sales@motordocs.co.uk

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