iServiceFile gives you a secure online platform where team members can manage all documents related to the service and repair of vehicles. Designed and built by automotive aftersales experts, this innovative solution is quick to implement, easy-to-use and will significantly increase warranty claim approvals.
All service-related documents are safely stored in one place and accessible at the touch of a button. Every customer signature is captured and recorded. Each technician write-up is fully completed and tracked. With a comprehensive audit trail – including time and date stamps for every action - your management controls and cost recovery on warranty claims will be dramatically improved.
Whether customer-facing or workshop-based, iServiceFile will help increase the efficiency of every team member. Your Service Advisors enjoy reduced customer preparation time, quick customer handovers and efficient reporting. Your technicians can access everything they need, follow strict aftersales processes and complete important documents without leaving the service bay.
Secure 24/7 remote access supports centralised administration and auditing of any service job from anywhere – whatever stage it’s at. No more having to travel between locations or search through box files for missing documents. Automated checks minimise errors, a user-friendly interface simplifies approvals and bespoke features help you fulfil responsibilities in line with GDPR regulations.
iServiceFile has been designed to ensure accurate and timely capture of valuable customer details. Once captured, this high-quality data can be fed direct into your DMS– helping to drive marketing campaigns that build stronger customer relationships, drive aftersales revenue and ensure the long-term profitability of your service department. (API Dependent)
With less time spent on printing, collating and filing paperwork, your Service Advisors can spend more time focusing on delivering a great customer experience. Whether it’s providing instant feedback on the status of a repair, showing an accurate breakdown of completed work or seamless processing of warranty claims, your team has the tools it needs to help your dealership stand out for the right reasons.
With a digital document platform installed, you can remove more than 80% of paper requirements from your service department. Thanks to remote access, you can also minimise travel between different locations. All of this helps to significantly reduce your carbon footprint and proves your organisation’s commitment to following sustainable business processes.
A vehicle service or repair can involve a lot of paperwork. In line with ever-increasing legislation, compliance and manufacturer requirements, we’ve developed a range of features to help you manage, access and store these important documents.
You can choose from an extensive range of additional options for even more control, security, performance, reporting and customer service benefits. All are available as individual bolt-ons or can be bundled together as part of a tailored system upgrade.
We’ve developed a powerful set of Add-Ons that enable advanced functionality of our digital document solutions and maximise the impact they can make in your business.
“What I find really exciting is that I know there are even more system developments to come and I can immediately see how they will help us refine our processes even more.”
Given the current changing situation regarding the spread of COVID-19 (Coronavirus), we would like to update you
Making the move to digital document management offers tangible business benefits
Howards Group is the latest dealer group gearing up to feel the benefits of digital document management
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